{"schemaVersion":3,"id":"CVE-2017-14635","aliases":["UBUNTU-CVE-2017-14635","DEBIAN-CVE-2017-14635","DSA-4021-1"],"status":"published","duplicateOf":null,"title":null,"description":"In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage statistics-write permissions to gain privileges via code injection.","dates":{"published":"2017-09-21T13:00:00.000Z","modified":"2024-08-05T19:34:39.421Z","reserved":null,"kevAdded":[],"kevDue":[]},"cvss":{"headline":{"score":8.8,"severity":"high","version":"3.0","versionLabel":"v3.0","source":"NVD","vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","computed":false,"selection":"backend-summary"},"metrics":[{"version":"3.0","versionLabel":"v3.0","source":"NVD","score":8.8,"severity":"high","vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","exploitability":null,"impact":null,"computed":false},{"version":"2.0","versionLabel":"v2.0","source":"NVD","score":6.5,"severity":"medium","vector":"AV:N/AC:L/Au:S/C:P/I:P/A:P","exploitability":null,"impact":null,"computed":false},{"version":"3.0","versionLabel":"v3.0","source":"OSV · Ubuntu","score":8.8,"severity":"high","vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","exploitability":7.2,"impact":9.8,"computed":true},{"version":"3.0","versionLabel":"v3.0","source":"OSV · Debian","score":8.8,"severity":"high","vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","exploitability":7.2,"impact":9.8,"computed":true}]},"epss":{"probability":0.01922,"percentile":0.79616,"severity":"low","asOf":"2026-10-19T00:00:00.000Z","change":{"pp":0,"baselineDate":"2026-09-19T00:00:00.000Z","baselineScore":0.01922},"history":[{"date":"2026-09-14T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-15T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-16T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-17T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-18T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-19T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-20T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-21T00:00:00.000Z","score":0.01659,"percentile":null},{"date":"2026-09-22T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-23T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-24T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-25T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-26T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-27T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-28T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-29T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-30T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-01T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-02T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-03T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-04T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-05T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-06T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-07T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-08T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-09T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-10T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-11T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-12T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-13T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-14T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-15T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-16T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-17T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-18T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-19T00:00:00.000Z","score":0.01922,"percentile":0.79616}],"last30":[{"date":"2026-09-19T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-20T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-21T00:00:00.000Z","score":0.01659,"percentile":null},{"date":"2026-09-22T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-23T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-24T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-25T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-26T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-27T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-28T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-29T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-09-30T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-01T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-02T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-03T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-04T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-05T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-06T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-07T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-08T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-09T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-10T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-11T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-12T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-13T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-14T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-15T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-16T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-17T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-18T00:00:00.000Z","score":0.01922,"percentile":null},{"date":"2026-10-19T00:00:00.000Z","score":0.01922,"percentile":0.79616}]},"kev":{"state":"not-listed","entries":[],"listedCount":0,"totalCatalogs":3,"catalogs":[{"source":"cisa","label":"CISA","listed":false,"entry":null},{"source":"enisa","label":"ENISA","listed":false,"entry":null},{"source":"circl","label":"CIRCL","listed":false,"entry":null}]},"ransomware":{"state":"none-recorded","sources":[]},"exploits":[],"exploitCount":0,"weaknesses":[{"id":"CWE-20","name":"Improper Input Validation","description":"The product receives input or data, but it does\n        not validate or incorrectly validates that the input has the\n        properties that are required to process the data safely and\n        correctly.","type":"weakness","status":"Stable","abstraction":"Class","likelihoodOfExploit":"High","url":"https://cwe.mitre.org/data/definitions/20.html"}],"affected":[{"vendor":"debian","product":"otrs2","name":"otrs2","label":"otrs2","ecosystem":"Debian","cpePart":null,"purl":"pkg:deb/debian/otrs2","purlType":"deb","versions":[{"text":"< 5.0.23-1","noFixRecorded":false,"fixedIn":null},{"text":"< 3.3.18-1+deb8u1","noFixRecorded":false,"fixedIn":null},{"text":"< 5.0.16-1+deb9u2","noFixRecorded":false,"fixedIn":null}],"versionsText":"< 5.0.23-1 | < 3.3.18-1+deb8u1 | < 5.0.16-1+deb9u2","eol":null,"hubHref":null},{"vendor":"ubuntu","product":"otrs2","name":"otrs2","label":"otrs2","ecosystem":"Ubuntu","cpePart":null,"purl":"pkg:deb/ubuntu/otrs2","purlType":"deb","versions":[{"text":"All versions","noFixRecorded":true,"fixedIn":null}],"versionsText":"All versions (No fix recorded)","eol":null,"hubHref":null},{"vendor":"otrs","product":"otrs","name":"otrs","label":"otrs","ecosystem":null,"cpePart":"a","purl":null,"purlType":null,"versions":[{"text":"3.3.0","noFixRecorded":false,"fixedIn":null},{"text":"3.3.0:beta1","noFixRecorded":false,"fixedIn":null},{"text":"3.3.0:beta2","noFixRecorded":false,"fixedIn":null},{"text":"3.3.0:beta3","noFixRecorded":false,"fixedIn":null},{"text":"3.3.0:beta4","noFixRecorded":false,"fixedIn":null},{"text":"3.3.0:beta5","noFixRecorded":false,"fixedIn":null},{"text":"3.3.0:rc1","noFixRecorded":false,"fixedIn":null},{"text":"3.3.1","noFixRecorded":false,"fixedIn":null},{"text":"3.3.2","noFixRecorded":false,"fixedIn":null},{"text":"3.3.3","noFixRecorded":false,"fixedIn":null},{"text":"3.3.4","noFixRecorded":false,"fixedIn":null},{"text":"3.3.5","noFixRecorded":false,"fixedIn":null},{"text":"3.3.6","noFixRecorded":false,"fixedIn":null},{"text":"3.3.7","noFixRecorded":false,"fixedIn":null},{"text":"3.3.8","noFixRecorded":false,"fixedIn":null},{"text":"3.3.9","noFixRecorded":false,"fixedIn":null},{"text":"3.3.10","noFixRecorded":false,"fixedIn":null},{"text":"3.3.11","noFixRecorded":false,"fixedIn":null},{"text":"3.3.12","noFixRecorded":false,"fixedIn":null},{"text":"3.3.13","noFixRecorded":false,"fixedIn":null},{"text":"3.3.14","noFixRecorded":false,"fixedIn":null},{"text":"3.3.15","noFixRecorded":false,"fixedIn":null},{"text":"3.3.16","noFixRecorded":false,"fixedIn":null},{"text":"3.3.17","noFixRecorded":false,"fixedIn":null},{"text":"4.0.0:beta1","noFixRecorded":false,"fixedIn":null},{"text":"4.0.0:beta2","noFixRecorded":false,"fixedIn":null},{"text":"4.0.0:beta3","noFixRecorded":false,"fixedIn":null},{"text":"4.0.0:beta4","noFixRecorded":false,"fixedIn":null},{"text":"4.0.0:beta5","noFixRecorded":false,"fixedIn":null},{"text":"4.0.0:rc1","noFixRecorded":false,"fixedIn":null},{"text":"4.0.1","noFixRecorded":false,"fixedIn":null},{"text":"4.0.2","noFixRecorded":false,"fixedIn":null},{"text":"4.0.3","noFixRecorded":false,"fixedIn":null},{"text":"4.0.4","noFixRecorded":false,"fixedIn":null},{"text":"4.0.5","noFixRecorded":false,"fixedIn":null},{"text":"4.0.6","noFixRecorded":false,"fixedIn":null},{"text":"4.0.7","noFixRecorded":false,"fixedIn":null},{"text":"4.0.8","noFixRecorded":false,"fixedIn":null},{"text":"4.0.9","noFixRecorded":false,"fixedIn":null},{"text":"4.0.10","noFixRecorded":false,"fixedIn":null},{"text":"4.0.11","noFixRecorded":false,"fixedIn":null},{"text":"4.0.12","noFixRecorded":false,"fixedIn":null},{"text":"4.0.13","noFixRecorded":false,"fixedIn":null},{"text":"4.0.14","noFixRecorded":false,"fixedIn":null},{"text":"4.0.15","noFixRecorded":false,"fixedIn":null},{"text":"4.0.16","noFixRecorded":false,"fixedIn":null},{"text":"4.0.17","noFixRecorded":false,"fixedIn":null},{"text":"4.0.18","noFixRecorded":false,"fixedIn":null},{"text":"4.0.19","noFixRecorded":false,"fixedIn":null},{"text":"4.0.20","noFixRecorded":false,"fixedIn":null},{"text":"4.0.21","noFixRecorded":false,"fixedIn":null},{"text":"4.0.22","noFixRecorded":false,"fixedIn":null},{"text":"4.0.23","noFixRecorded":false,"fixedIn":null},{"text":"4.0.24","noFixRecorded":false,"fixedIn":null},{"text":"5.0.0:beta1","noFixRecorded":false,"fixedIn":null},{"text":"5.0.0:beta2","noFixRecorded":false,"fixedIn":null},{"text":"5.0.0:beta3","noFixRecorded":false,"fixedIn":null},{"text":"5.0.0:beta4","noFixRecorded":false,"fixedIn":null},{"text":"5.0.0:beta5","noFixRecorded":false,"fixedIn":null},{"text":"5.0.0:rc1","noFixRecorded":false,"fixedIn":null},{"text":"5.0.1","noFixRecorded":false,"fixedIn":null},{"text":"5.0.2","noFixRecorded":false,"fixedIn":null},{"text":"5.0.3","noFixRecorded":false,"fixedIn":null},{"text":"5.0.4","noFixRecorded":false,"fixedIn":null},{"text":"5.0.5","noFixRecorded":false,"fixedIn":null},{"text":"5.0.6","noFixRecorded":false,"fixedIn":null},{"text":"5.0.7","noFixRecorded":false,"fixedIn":null},{"text":"5.0.8","noFixRecorded":false,"fixedIn":null},{"text":"5.0.9","noFixRecorded":false,"fixedIn":null},{"text":"5.0.10","noFixRecorded":false,"fixedIn":null},{"text":"5.0.11","noFixRecorded":false,"fixedIn":null},{"text":"5.0.12","noFixRecorded":false,"fixedIn":null},{"text":"5.0.13","noFixRecorded":false,"fixedIn":null},{"text":"5.0.14","noFixRecorded":false,"fixedIn":null},{"text":"5.0.15","noFixRecorded":false,"fixedIn":null},{"text":"5.0.16","noFixRecorded":false,"fixedIn":null},{"text":"5.0.17","noFixRecorded":false,"fixedIn":null},{"text":"5.0.18","noFixRecorded":false,"fixedIn":null},{"text":"5.0.19","noFixRecorded":false,"fixedIn":null},{"text":"5.0.20","noFixRecorded":false,"fixedIn":null},{"text":"5.0.21","noFixRecorded":false,"fixedIn":null},{"text":"5.0.22","noFixRecorded":false,"fixedIn":null}],"versionsText":"3.3.0 | 3.3.0:beta1 | 3.3.0:beta2 | 3.3.0:beta3 | 3.3.0:beta4 | 3.3.0:beta5 | 3.3.0:rc1 | 3.3.1 | 3.3.2 | 3.3.3 | 3.3.4 | 3.3.5 | 3.3.6 | 3.3.7 | 3.3.8 | 3.3.9 | 3.3.10 | 3.3.11 | 3.3.12 | 3.3.13 | 3.3.14 | 3.3.15 | 3.3.16 | 3.3.17 | 4.0.0:beta1 | 4.0.0:beta2 | 4.0.0:beta3 | 4.0.0:beta4 | 4.0.0:beta5 | 4.0.0:rc1 | 4.0.1 | 4.0.2 | 4.0.3 | 4.0.4 | 4.0.5 | 4.0.6 | 4.0.7 | 4.0.8 | 4.0.9 | 4.0.10 | 4.0.11 | 4.0.12 | 4.0.13 | 4.0.14 | 4.0.15 | 4.0.16 | 4.0.17 | 4.0.18 | 4.0.19 | 4.0.20 | 4.0.21 | 4.0.22 | 4.0.23 | 4.0.24 | 5.0.0:beta1 | 5.0.0:beta2 | 5.0.0:beta3 | 5.0.0:beta4 | 5.0.0:beta5 | 5.0.0:rc1 | 5.0.1 | 5.0.2 | 5.0.3 | 5.0.4 | 5.0.5 | 5.0.6 | 5.0.7 | 5.0.8 | 5.0.9 | 5.0.10 | 5.0.11 | 5.0.12 | 5.0.13 | 5.0.14 | 5.0.15 | 5.0.16 | 5.0.17 | 5.0.18 | 5.0.19 | 5.0.20 | 5.0.21 | 5.0.22","eol":null,"hubHref":"/vendor/otrs/otrs"}],"affectedCount":3,"eol":{"hasEol":false,"count":0},"references":[{"url":"https://www.debian.org/security/2017/dsa-4021","label":"www.debian.org/security/2017/dsa-4021","hostname":"www.debian.org","tags":["Vendor Advisory","X Refsource DEBIAN"]},{"url":"https://www.otrs.com/security-advisory-2017-04-security-update-otrs-versions/","label":"www.otrs.com/security-advisory-2017-04-security-update-otrs-versions/","hostname":"www.otrs.com","tags":["X Refsource CONFIRM","Vendor Advisory","REPORT"]},{"url":"https://ubuntu.com/security/CVE-2017-14635","label":"ubuntu.com/security/CVE-2017-14635","hostname":"ubuntu.com","tags":["REPORT"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2017-14635","label":"www.cve.org/CVERecord?id=CVE-2017-14635","hostname":"www.cve.org","tags":["REPORT"]},{"url":"https://security-tracker.debian.org/tracker/CVE-2017-14635","label":"security-tracker.debian.org/tracker/CVE-2017-14635","hostname":"security-tracker.debian.org","tags":["Advisory"]}],"lineage":{"upstream":[],"downstream":["DLA-1119-1"],"duplicates":[],"related":[]},"timeline":[{"kind":"published","date":"2017-09-21T13:00:00.000Z","label":"Published","detail":"Vulnerability first disclosed.","source":null},{"kind":"modified","date":"2024-08-05T19:34:39.421Z","label":"Last modified","detail":"Vulnerability information updated.","source":null}],"risk":{"score":36,"level":"medium","profile":"Default","thresholds":{"critical":75,"high":50,"medium":25,"low":10}},"meta":{"dataAsOf":"2026-10-20T13:30:09.250Z","stale":false,"partial":false}}