{"schemaVersion":3,"id":"CVE-2018-19141","aliases":["UBUNTU-CVE-2018-19141","DEBIAN-CVE-2018-19141"],"status":"published","duplicateOf":null,"title":null,"description":"Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.","dates":{"published":"2018-11-11T05:00:00.000Z","modified":"2024-08-05T11:30:04.162Z","reserved":null,"kevAdded":[],"kevDue":[]},"cvss":{"headline":{"score":4.8,"severity":"medium","version":"3.0","versionLabel":"v3.0","source":"NVD","vector":"CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N","computed":false,"selection":"backend-summary"},"metrics":[{"version":"3.0","versionLabel":"v3.0","source":"NVD","score":4.8,"severity":"medium","vector":"CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N","exploitability":null,"impact":null,"computed":false},{"version":"2.0","versionLabel":"v2.0","source":"NVD","score":3.5,"severity":"low","vector":"AV:N/AC:M/Au:S/C:N/I:P/A:N","exploitability":null,"impact":null,"computed":false},{"version":"3.0","versionLabel":"v3.0","source":"OSV · Ubuntu","score":4.8,"severity":"medium","vector":"CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N","exploitability":4.4,"impact":4.5,"computed":true},{"version":"3.0","versionLabel":"v3.0","source":"OSV · Debian","score":4.8,"severity":"medium","vector":"CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N","exploitability":4.4,"impact":4.5,"computed":true}]},"epss":{"probability":0.0067,"percentile":0.51023,"severity":"low","asOf":"2026-10-18T00:00:00.000Z","change":{"pp":-0.0029999999999999645,"baselineDate":"2026-09-18T00:00:00.000Z","baselineScore":0.00673},"history":[{"date":"2026-09-14T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-15T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-16T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-17T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-18T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-19T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-20T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-21T00:00:00.000Z","score":0.0087,"percentile":null},{"date":"2026-09-22T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-23T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-24T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-25T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-26T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-27T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-28T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-29T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-30T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-10-01T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-10-02T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-10-03T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-04T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-05T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-06T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-07T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-08T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-09T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-10T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-11T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-12T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-13T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-14T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-15T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-16T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-17T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-18T00:00:00.000Z","score":0.0067,"percentile":0.51023}],"last30":[{"date":"2026-09-18T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-19T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-20T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-21T00:00:00.000Z","score":0.0087,"percentile":null},{"date":"2026-09-22T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-23T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-24T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-25T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-26T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-27T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-28T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-29T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-09-30T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-10-01T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-10-02T00:00:00.000Z","score":0.00673,"percentile":null},{"date":"2026-10-03T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-04T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-05T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-06T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-07T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-08T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-09T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-10T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-11T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-12T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-13T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-14T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-15T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-16T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-17T00:00:00.000Z","score":0.0067,"percentile":null},{"date":"2026-10-18T00:00:00.000Z","score":0.0067,"percentile":0.51023}]},"kev":{"state":"not-listed","entries":[],"listedCount":0,"totalCatalogs":3,"catalogs":[{"source":"cisa","label":"CISA","listed":false,"entry":null},{"source":"enisa","label":"ENISA","listed":false,"entry":null},{"source":"circl","label":"CIRCL","listed":false,"entry":null}]},"ransomware":{"state":"none-recorded","sources":[]},"exploits":[],"exploitCount":0,"weaknesses":[{"id":"CWE-79","name":"Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')","description":"The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users.","type":"weakness","status":"Stable","abstraction":"Base","likelihoodOfExploit":"High","url":"https://cwe.mitre.org/data/definitions/79.html"}],"affected":[{"vendor":"debian","product":"otrs2","name":"otrs2","label":"otrs2","ecosystem":"Debian","cpePart":null,"purl":"pkg:deb/debian/otrs2","purlType":"deb","versions":[{"text":"< 6.0.1-1","noFixRecorded":false,"fixedIn":null}],"versionsText":"< 6.0.1-1","eol":null,"hubHref":null},{"vendor":"ubuntu","product":"otrs2","name":"otrs2","label":"otrs2","ecosystem":"Ubuntu","cpePart":null,"purl":"pkg:deb/ubuntu/otrs2","purlType":"deb","versions":[{"text":"All versions","noFixRecorded":true,"fixedIn":null}],"versionsText":"All versions (No fix recorded)","eol":null,"hubHref":null},{"vendor":"debian","product":"debian_linux","name":"debian linux","label":"debian_linux","ecosystem":null,"cpePart":"o","purl":null,"purlType":null,"versions":[{"text":"8.0","noFixRecorded":false,"fixedIn":null}],"versionsText":"8.0","eol":{"isEol":true,"eolDate":"2020-06-30T00:00:00.000Z","matchMethod":"cpe","cycle":{"name":"8","label":"8 (Jessie)","eolFrom":"2020-06-30T00:00:00.000Z","isLts":false,"isMaintained":false,"latestVersion":"8.11"},"product":{"name":"debian","label":"Debian","category":"os"}},"hubHref":"/vendor/debian/debian_linux"},{"vendor":"otrs","product":"open_ticket_request_system","name":"open ticket request system","label":"open_ticket_request_system","ecosystem":null,"cpePart":"a","purl":null,"purlType":null,"versions":[{"text":"≥ 4.0.0, < 4.0.33","noFixRecorded":false,"fixedIn":null},{"text":"≥ 5.0.0, < 5.0.31","noFixRecorded":false,"fixedIn":null}],"versionsText":"≥ 4.0.0, < 4.0.33 | ≥ 5.0.0, < 5.0.31","eol":null,"hubHref":"/vendor/otrs/open_ticket_request_system"}],"affectedCount":4,"eol":{"hasEol":true,"count":1},"references":[{"url":"https://lists.debian.org/debian-lts-announce/2018/11/msg00028.html","label":"lists.debian.org/debian-lts-announce/2018/11/msg00028.html","hostname":"lists.debian.org","tags":["Mailing List","X Refsource MLIST","Third Party Advisory"]},{"url":"https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/","label":"community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/","hostname":"community.otrs.com","tags":["X Refsource MISC","Patch","Vendor Advisory","REPORT"]},{"url":"https://ubuntu.com/security/CVE-2018-19141","label":"ubuntu.com/security/CVE-2018-19141","hostname":"ubuntu.com","tags":["REPORT"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2018-19141","label":"www.cve.org/CVERecord?id=CVE-2018-19141","hostname":"www.cve.org","tags":["REPORT"]},{"url":"https://security-tracker.debian.org/tracker/CVE-2018-19141","label":"security-tracker.debian.org/tracker/CVE-2018-19141","hostname":"security-tracker.debian.org","tags":["Advisory"]}],"lineage":{"upstream":[],"downstream":["DLA-1592-1"],"duplicates":[],"related":[]},"timeline":[{"kind":"published","date":"2018-11-11T05:00:00.000Z","label":"Published","detail":"Vulnerability first disclosed.","source":null},{"kind":"modified","date":"2024-08-05T11:30:04.162Z","label":"Last modified","detail":"Vulnerability information updated.","source":null}],"risk":{"score":19,"level":"low","profile":"Default","thresholds":{"critical":75,"high":50,"medium":25,"low":10}},"meta":{"dataAsOf":"2026-10-19T05:24:08.438Z","stale":false,"partial":false}}