{"schemaVersion":3,"id":"CVE-2024-43444","aliases":["UBUNTU-CVE-2024-43444"],"status":"published","duplicateOf":null,"title":null,"description":"Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.\n\nThis issue affects:\n\n  *  OTRS from 7.0.X through 7.0.50\n  *  OTRS 8.0.X\n  *  OTRS 2023.X\n  *  OTRS from 2024.X through 2024.5.X\n  *  ((OTRS)) Community Edition: 6.0.x\n\nProducts based on the ((OTRS)) Community Edition also very likely to be 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of Sensitive Information into Log File","description":"The product writes sensitive information to a log file.","type":"weakness","status":"Incomplete","abstraction":"Base","likelihoodOfExploit":"Medium","url":"https://cwe.mitre.org/data/definitions/532.html"}],"affected":[{"vendor":"ubuntu","product":"znuny","name":"znuny","label":"znuny","ecosystem":"Ubuntu","cpePart":null,"purl":"pkg:deb/ubuntu/znuny","purlType":"deb","versions":[{"text":"All versions","noFixRecorded":true,"fixedIn":null}],"versionsText":"All versions (No fix recorded)","eol":null,"hubHref":null},{"vendor":"otrs ag","product":"otrs","name":"OTRS","label":"otrs","ecosystem":null,"cpePart":"a","purl":null,"purlType":null,"versions":[{"text":"≥ 7.0.x, ≤ 7.0.50","noFixRecorded":false,"fixedIn":null},{"text":"≥ 8.0.0, < 8.1.0","noFixRecorded":false,"fixedIn":null},{"text":"≥ 2023.0, < 2024.0","noFixRecorded":false,"fixedIn":null},{"text":"≥ 2024.x, ≤ 2024.5.x","noFixRecorded":false,"fixedIn":null}],"versionsText":"≥ 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6.1.0","eol":null,"hubHref":"/vendor/otrs_ag/otrs_community_edition"}],"affectedCount":3,"eol":{"hasEol":false,"count":0},"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2024-12/","label":"otrs.com/release-notes/otrs-security-advisory-2024-12/","hostname":"otrs.com","tags":["REPORT"]},{"url":"https://ubuntu.com/security/CVE-2024-43444","label":"ubuntu.com/security/CVE-2024-43444","hostname":"ubuntu.com","tags":["REPORT"]},{"url":"https://www.cve.org/CVERecord?id=CVE-2024-43444","label":"www.cve.org/CVERecord?id=CVE-2024-43444","hostname":"www.cve.org","tags":["REPORT"]}],"lineage":{"upstream":[],"downstream":[],"duplicates":[],"related":[]},"timeline":[{"kind":"published","date":"2024-08-26T08:42:58.796Z","label":"Published","detail":"Vulnerability first disclosed.","source":null},{"kind":"modified","date":"2024-08-29T07:36:13.555Z","label":"Last modified","detail":"Vulnerability information updated.","source":null}],"risk":{"score":33,"level":"medium","profile":"Default","thresholds":{"critical":75,"high":50,"medium":25,"low":10}},"meta":{"dataAsOf":"2026-10-22T06:17:40.214Z","stale":false,"partial":false}}