{"schemaVersion":3,"id":"CVE-2026-48210","aliases":[],"status":"published","duplicateOf":null,"title":"Possible information disclosure via External Interface","description":"An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend\n\nThis issue affects OTRS 2026.3.1","dates":{"published":"2026-05-31T21:11:25.337Z","modified":"2026-06-01T13:24:39.472Z","reserved":null,"kevAdded":[],"kevDue":[]},"cvss":{"headline":{"score":5.7,"severity":"medium","version":"3.1","versionLabel":"v3.1","source":"CVE.org","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","computed":false,"selection":"backend-summary"},"metrics":[{"version":"3.1","versionLabel":"v3.1","source":"CVE.org","score":5.7,"severity":"medium","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","exploitability":null,"impact":null,"computed":false},{"version":"3.1","versionLabel":"v3.1","source":"NVD","score":5.7,"severity":"medium","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","exploitability":null,"impact":null,"computed":false}]},"epss":{"probability":0.00306,"percentile":0.22228,"severity":"low","asOf":"2026-10-22T00:00:00.000Z","change":{"pp":0.05799999999999998,"baselineDate":"2026-09-22T00:00:00.000Z","baselineScore":0.00248},"history":[{"date":"2026-09-14T00:00:00.000Z","score":0.00248,"percentile":null},{"date":"2026-09-15T00:00:00.000Z","score":0.00248,"percentile":null},{"date":"2026-09-16T00:00:00.000Z","score":0.00248,"percentile":null},{"date":"2026-09-17T00:00:00.000Z","score":0.00248,"percentile":null},{"date":"2026-09-18T00:00:00.000Z","score":0.00248,"percentile":null},{"date":"2026-09-19T00:00:00.000Z","score":0.00248,"percentile":null},{"date":"2026-09-20T00:00:00.000Z","score":0.00248,"percentile":null},{"date":"2026-09-21T00:00:00.000Z","score":0.00248,"percentile":null},{"date":"2026-09-22T00:00:00.000Z","score":0.00248,"percentile":null},{"date":"2026-09-23T00:00:00.000Z","score":0.00248,"percentile":null},{"date":"2026-09-24T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-09-25T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-09-26T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-09-27T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-09-28T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-09-29T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-09-30T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-01T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-02T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-03T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-04T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-05T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-06T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-07T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-08T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-09T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-10T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-11T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-12T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-13T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-14T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-15T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-16T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-17T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-18T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-19T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-20T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-21T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-22T00:00:00.000Z","score":0.00306,"percentile":0.22228}],"last30":[{"date":"2026-09-22T00:00:00.000Z","score":0.00248,"percentile":null},{"date":"2026-09-23T00:00:00.000Z","score":0.00248,"percentile":null},{"date":"2026-09-24T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-09-25T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-09-26T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-09-27T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-09-28T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-09-29T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-09-30T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-01T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-02T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-03T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-04T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-05T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-06T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-07T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-08T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-09T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-10T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-11T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-12T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-13T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-14T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-15T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-16T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-17T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-18T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-19T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-20T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-21T00:00:00.000Z","score":0.00306,"percentile":null},{"date":"2026-10-22T00:00:00.000Z","score":0.00306,"percentile":0.22228}]},"kev":{"state":"not-listed","entries":[],"listedCount":0,"totalCatalogs":3,"catalogs":[{"source":"cisa","label":"CISA","listed":false,"entry":null},{"source":"enisa","label":"ENISA","listed":false,"entry":null},{"source":"circl","label":"CIRCL","listed":false,"entry":null}]},"ransomware":{"state":"none-recorded","sources":[]},"exploits":[],"exploitCount":0,"weaknesses":[{"id":"CWE-200","name":"Exposure of Sensitive Information to an Unauthorized Actor","description":"The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.","type":"weakness","status":"Draft","abstraction":"Class","likelihoodOfExploit":"High","url":"https://cwe.mitre.org/data/definitions/200.html"},{"id":"CWE-269","name":"Improper Privilege Management","description":"The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.","type":"weakness","status":"Draft","abstraction":"Class","likelihoodOfExploit":"Medium","url":"https://cwe.mitre.org/data/definitions/269.html"}],"affected":[{"vendor":"otrs ag","product":"otrs","name":"OTRS","label":"otrs","ecosystem":null,"cpePart":"a","purl":null,"purlType":null,"versions":[{"text":"2026.3.1","noFixRecorded":false,"fixedIn":null}],"versionsText":"2026.3.1","eol":null,"hubHref":"/vendor/otrs_ag/otrs"},{"vendor":"otrs","product":"otrs","name":"otrs","label":"otrs","ecosystem":null,"cpePart":"a","purl":null,"purlType":null,"versions":[{"text":"2026.3.1","noFixRecorded":false,"fixedIn":null}],"versionsText":"2026.3.1","eol":null,"hubHref":"/vendor/otrs/otrs"}],"affectedCount":2,"eol":{"hasEol":false,"count":0},"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2026-09/","label":"otrs.com/release-notes/otrs-security-advisory-2026-09/","hostname":"otrs.com","tags":["Mitigation","Vendor Advisory"]}],"lineage":{"upstream":[],"downstream":[],"duplicates":[],"related":[]},"timeline":[{"kind":"published","date":"2026-05-31T21:11:25.337Z","label":"Published","detail":"Vulnerability first disclosed.","source":null},{"kind":"modified","date":"2026-06-01T13:24:39.472Z","label":"Last modified","detail":"Vulnerability information updated.","source":null}],"risk":{"score":23,"level":"low","profile":"Default","thresholds":{"critical":75,"high":50,"medium":25,"low":10}},"meta":{"dataAsOf":"2026-10-22T19:23:18.854Z","stale":false,"partial":false}}