{"schemaVersion":3,"id":"MGASA-2013-0196","aliases":[],"status":"published","duplicateOf":null,"title":null,"description":"Updated otrs package fixes security vulnerabilities\n\nAn attacker with a valid agent login could manipulate URLs in the ticket\nwatch mechanism to see contents of tickets they are not permitted to see\n(CVE-2013-3551, CVE-2013-4088).","dates":{"published":"2013-07-01T19:16:22.000Z","modified":"2026-04-16T04:44:16.467Z","reserved":null,"kevAdded":[],"kevDue":[]},"cvss":{"headline":{"score":null,"severity":"unknown","version":null,"versionLabel":null,"source":null,"vector":null,"computed":false,"selection":"none"},"metrics":[]},"epss":{"probability":null,"percentile":null,"severity":"unknown","asOf":null,"change":{"pp":null,"baselineDate":null,"baselineScore":null},"history":[],"last30":[]},"kev":{"state":"not-listed","entries":[],"listedCount":0,"totalCatalogs":3,"catalogs":[{"source":"cisa","label":"CISA","listed":false,"entry":null},{"source":"enisa","label":"ENISA","listed":false,"entry":null},{"source":"circl","label":"CIRCL","listed":false,"entry":null}]},"ransomware":{"state":"none-recorded","sources":[]},"exploits":[],"exploitCount":0,"weaknesses":[],"affected":[{"vendor":"mageia","product":"otrs","name":"otrs","label":"otrs","ecosystem":"Mageia","cpePart":null,"purl":"pkg:rpm/mageia/otrs","purlType":"rpm","versions":[{"text":"< 3.2.8-1.mga2","noFixRecorded":false,"fixedIn":null}],"versionsText":"< 3.2.8-1.mga2","eol":null,"hubHref":null},{"vendor":"mageia","product":"otrs","name":"otrs","label":"otrs","ecosystem":"Mageia","cpePart":null,"purl":"pkg:rpm/mageia/otrs","purlType":"rpm","versions":[{"text":"< 3.2.8-1.mga3","noFixRecorded":false,"fixedIn":null}],"versionsText":"< 3.2.8-1.mga3","eol":null,"hubHref":null}],"affectedCount":2,"eol":{"hasEol":false,"count":0},"references":[{"url":"https://advisories.mageia.org/MGASA-2013-0196.html","label":"advisories.mageia.org/MGASA-2013-0196.html","hostname":"advisories.mageia.org","tags":["Advisory"]},{"url":"https://bugs.mageia.org/show_bug.cgi?id=10352","label":"bugs.mageia.org/show_bug.cgi?id=10352","hostname":"bugs.mageia.org","tags":["REPORT"]},{"url":"http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2013-03/","label":"www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2013-03/","hostname":"www.otrs.com","tags":["Advisory"]},{"url":"http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2013-04/","label":"www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2013-04/","hostname":"www.otrs.com","tags":["Advisory"]},{"url":"http://www.debian.org/security/2013/dsa-2696","label":"www.debian.org/security/2013/dsa-2696","hostname":"www.debian.org","tags":["WEB"]},{"url":"http://www.debian.org/security/2013/dsa-2712","label":"www.debian.org/security/2013/dsa-2712","hostname":"www.debian.org","tags":["WEB"]}],"lineage":{"upstream":["CVE-2013-3551","CVE-2013-4088"],"downstream":[],"duplicates":[],"related":[]},"timeline":[{"kind":"published","date":"2013-07-01T19:16:22.000Z","label":"Published","detail":"Vulnerability first disclosed.","source":null},{"kind":"modified","date":"2026-04-16T04:44:16.467Z","label":"Last modified","detail":"Vulnerability information updated.","source":null}],"risk":{"score":0,"level":"minimal","profile":"Default","thresholds":{"critical":75,"high":50,"medium":25,"low":10}},"meta":{"dataAsOf":"2026-10-21T16:07:32.667Z","stale":false,"partial":false}}