{"schemaVersion":3,"id":"MGASA-2014-0094","aliases":[],"status":"published","duplicateOf":null,"title":null,"description":"Updated otrs packages fix security vulnerabilities and a missing dependency\n\nUpdated otrs package fixes security vulnerabilities:\n\nIn OTRS before 3.2.14, an attacker that managed to take over the session of a\nlogged in customer could create tickets and/or send follow-ups to existing\ntickets due to missing challenge token checks (CVE-2014-1694).\n\nIn OTRS before 3.2.14, an attacker with a valid customer or agent login could\ninject SQL in the ticket search URL (CVE-2014-1471).\n\nThe update also adds a missing dependency which prevented database creation\nduring web based installation.","dates":{"published":"2014-02-25T21:22:39.000Z","modified":"2026-04-16T06:23:42.949Z","reserved":null,"kevAdded":[],"kevDue":[]},"cvss":{"headline":{"score":null,"severity":"unknown","version":null,"versionLabel":null,"source":null,"vector":null,"computed":false,"selection":"none"},"metrics":[]},"epss":{"probability":null,"percentile":null,"severity":"unknown","asOf":null,"change":{"pp":null,"baselineDate":null,"baselineScore":null},"history":[],"last30":[]},"kev":{"state":"not-listed","entries":[],"listedCount":0,"totalCatalogs":3,"catalogs":[{"source":"cisa","label":"CISA","listed":false,"entry":null},{"source":"enisa","label":"ENISA","listed":false,"entry":null},{"source":"circl","label":"CIRCL","listed":false,"entry":null}]},"ransomware":{"state":"none-recorded","sources":[]},"exploits":[],"exploitCount":0,"weaknesses":[],"affected":[{"vendor":"mageia","product":"otrs","name":"otrs","label":"otrs","ecosystem":"Mageia","cpePart":null,"purl":"pkg:rpm/mageia/otrs","purlType":"rpm","versions":[{"text":"< 3.2.14-1.mga3","noFixRecorded":false,"fixedIn":null}],"versionsText":"< 3.2.14-1.mga3","eol":null,"hubHref":null},{"vendor":"mageia","product":"otrs","name":"otrs","label":"otrs","ecosystem":"Mageia","cpePart":null,"purl":"pkg:rpm/mageia/otrs","purlType":"rpm","versions":[{"text":"< 3.2.14-1.mga4","noFixRecorded":false,"fixedIn":null}],"versionsText":"< 3.2.14-1.mga4","eol":null,"hubHref":null}],"affectedCount":2,"eol":{"hasEol":false,"count":0},"references":[{"url":"https://advisories.mageia.org/MGASA-2014-0094.html","label":"advisories.mageia.org/MGASA-2014-0094.html","hostname":"advisories.mageia.org","tags":["Advisory"]},{"url":"http://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface/","label":"www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface/","hostname":"www.otrs.com","tags":["Advisory"]},{"url":"http://www.otrs.com/security-advisory-2014-02-sql-injection-issue/","label":"www.otrs.com/security-advisory-2014-02-sql-injection-issue/","hostname":"www.otrs.com","tags":["Advisory"]},{"url":"http://www.otrs.com/release_notes_otrs_help_desk_3_2_14/","label":"www.otrs.com/release_notes_otrs_help_desk_3_2_14/","hostname":"www.otrs.com","tags":["WEB"]},{"url":"https://bugs.mageia.org/show_bug.cgi?id=10669","label":"bugs.mageia.org/show_bug.cgi?id=10669","hostname":"bugs.mageia.org","tags":["REPORT"]},{"url":"https://bugs.mageia.org/show_bug.cgi?id=12473","label":"bugs.mageia.org/show_bug.cgi?id=12473","hostname":"bugs.mageia.org","tags":["REPORT"]}],"lineage":{"upstream":["CVE-2014-1471","CVE-2014-1694"],"downstream":[],"duplicates":[],"related":[]},"timeline":[{"kind":"published","date":"2014-02-25T21:22:39.000Z","label":"Published","detail":"Vulnerability first disclosed.","source":null},{"kind":"modified","date":"2026-04-16T06:23:42.949Z","label":"Last modified","detail":"Vulnerability information updated.","source":null}],"risk":{"score":0,"level":"minimal","profile":"Default","thresholds":{"critical":75,"high":50,"medium":25,"low":10}},"meta":{"dataAsOf":"2026-10-22T05:23:02.234Z","stale":false,"partial":false}}