7.5

CVE-2019-15004: atlassian jira_service_desk

Modified
Published 07-11-2019Last modified 16-09-2024

Vulnerability summary

CVE-2019-15004 is a high (CVSS 7.5) vulnerability in atlassian jira_service_desk. EPSS estimates a 3.91% chance of exploitation in the next 30 days, higher than 90.2% of scored vulnerabilities.

Priority
Prioritisesevere

Severe, CVSS 7.5 (NVD); no exploitation reported by the 5 checked sources; EPSS 4% (FIRST, 03-11-2026)

Source freshness unavailable

How is this decided?
CVSS score
7.5/10
010
High · v3.1 (NVD)
EPSS score
3.91%
0%100%
Low · 0.00 pp in 30 days
KEVNot listedNot listed by any tracked catalog.
RansomwareNot flaggedNo ransomware use recorded.
Public exploits0No public exploits recorded

Timeline

  1. 07-11-2019
    PublishedVulnerability first disclosed.
  2. 16-09-2024
    Last modifiedVulnerability information updated.

Description

The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before 3.9.17, from 3.10.0 before 3.16.10, from 4.0.0 before 4.2.6, from 4.3.0 before 4.3.5, from 4.4.0 before 4.4.3, and from 4.5.0 before 4.5.1 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.

CVSS metrics

2 scores · 1 source · 2 versions

EPSS trend

Probability

3.91%

Chance of exploitation in the next 30 days

Percentile

90%

Versus all other CVEs

30-day change

No change 0.00 pp

From 3.91% on 04-10-2026

04-10-202603-11-2026

Known exploited

Compare KEV catalogs
CISA KEV

Not in the CISA KEV catalog.

ENISA CNW

Not in the ENISA CNW catalog.

CIRCL

Not in the CIRCL catalog.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Version check

Known conditions: network-reachable, no authentication, no user interaction (CVSS vector). Other conditions: not stated in public data.

Atlassian3 products
  • jira_service_desk< 3.9.17 | ≥ 3.10.0, < 3.16.10 | ≥ 4.0.0, < 4.2.6 | ≥ 4.3.0, < 4.3.5 | ≥ 4.4.0, < 4.4.3 | ≥ 4.5.0, < 4.5.1
  • jira service desk data center≥ unspecified, < 3.9.17 | ≥ 3.10.0, < unspecified | ≥ unspecified, < 3.16.10 | ≥ 4.0.0, < unspecified | ≥ unspecified, < 4.2.6 | ≥ 4.3.0, < unspecified | ≥ unspecified, < 4.3.5 | ≥ 4.4.0, < unspecified | ≥ unspecified, < 4.4.3 | ≥ 4.5.0, < unspecified | ≥ unspecified, < 4.5.1
  • jira service desk server≥ unspecified, < 3.9.17 | ≥ 3.10.0, < unspecified | ≥ unspecified, < 3.16.10 | ≥ 4.0.0, < unspecified | ≥ unspecified, < 4.2.6 | ≥ 4.3.0, < unspecified | ≥ unspecified, < 4.3.5 | ≥ 4.4.0, < unspecified | ≥ unspecified, < 4.4.3 | ≥ 4.5.0, < unspecified | ≥ unspecified, < 4.5.1

1 vendor · 3 products

References

3 links