4.9

CVE-2020-1779: otrs ag otrsticketforms

CVSS: 4.9v3.1MediumModified
AliasesUBUNTU-CVE-2020-1779
Published 08-02-2021Last modified 16-09-2024
Open JSON

Vulnerability summary

CVE-2020-1779 is a medium (CVSS 4.9) vulnerability in otrs ag otrsticketforms. EPSS estimates a 1.00% chance of exploitation in the next 30 days, higher than 62.4% of scored vulnerabilities.

Overall risk
20/100
0100
Low · default modelHow is this calculated?
CVSS score
4.9/10
010
Medium · v3.1 (NVD)
EPSS score
1.00%
0%100%
Low · 0.00 pp in 30 days
KEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded

Timeline

  1. 08-02-2021
    PublishedVulnerability first disclosed.
  2. 16-09-2024
    Last modifiedVulnerability information updated.

Description

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

CVSS metrics

4 scores · 3 sources · 2 versions

EPSS trend

Probability

1.00%

Chance of exploitation in the next 30 days

Percentile

62%

Versus all other CVEs

30-day change

0.00 pp

From 1.00% on 20-09-2026

20-09-202620-10-2026
EPSS score
1.00%

Known exploited

Compare KEV catalogs

Not in any of the 3 tracked catalogs.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Otrs1 product
  • ticket_forms≥ 6.0.0, ≤ 6.0.40 | ≥ 7.0.0, ≤ 7.0.29 | ≥ 8.0.0, ≤ 8.0.3
Otrs ag1 product
  • otrsticketforms≥ 6.0.x, ≤ 6.0.40 | ≥ 7.0.x, ≤ 7.0.29 | ≥ 8.0.x, ≤ 8.0.3
Ubuntu1 product
  • otrs2All versions (No fix recorded)

3 vendors · 3 products

References

3 links