6.8

CVE-2020-2004: palo alto networks globalprotect app

CVSS: 6.8v3.1MediumModified
Published 13-05-2020Last modified 17-09-2024
Open JSON

Vulnerability summary

CVE-2020-2004 is a medium (CVSS 6.8) vulnerability in palo alto networks globalprotect app. EPSS estimates a 0.31% chance of exploitation in the next 30 days, higher than 22.9% of scored vulnerabilities.

Overall risk
27/100
0100
Medium · default modelHow is this calculated?
CVSS score
6.8/10
010
Medium · v3.1 (CVE.org)
EPSS score
0.31%
0%100%
Low · 0.00 pp in 30 days
KEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded

Timeline

  1. 13-05-2020
    PublishedVulnerability first disclosed.
  2. 17-09-2024
    Last modifiedVulnerability information updated.

Description

Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.

CVSS metrics

3 scores · 2 sources · 2 versions

EPSS trend

Probability

0.31%

Chance of exploitation in the next 30 days

Percentile

23%

Versus all other CVEs

30-day change

0.00 pp

From 0.31% on 21-09-2026

21-09-202621-10-2026
EPSS score
0.31%

Known exploited

Compare KEV catalogs

Not in any of the 3 tracked catalogs.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Palo alto networks1 product
Paloaltonetworks1 product

2 vendors · 2 products

References

1 links