CVE-2021-21437: otrs ag itsmconfigurationmanagement
CVSS: 4.3v3.1MediumModified
Published 22-03-2021Last modified 16-09-2024
Vulnerability summary
CVE-2021-21437 is a medium (CVSS 4.3) vulnerability in otrs ag itsmconfigurationmanagement. EPSS estimates a 0.67% chance of exploitation in the next 30 days, higher than 51% of scored vulnerabilities.
CVSS score
4.3/10
010
Medium · v3.1 (NVD)EPSS score
0.67%
0%100%
Low · 0.00 pp in 30 daysKEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded
Timeline
- 22-03-2021PublishedVulnerability first disclosed.
- 16-09-2024Last modifiedVulnerability information updated.
Description
Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions
CVSS metrics
3 scores · 2 sources · 2 versionsMedium 4.3Preferred score · NVD (NIST)
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:NSources2 sources · 3.5–4.3
- CVE.orgCNA3.5LowCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:NDiffers
Medium 4.0Preferred score · NVD (NIST)
AV:N/AC:L/Au:S/C:P/I:N/A:NSourcesSingle source
EPSS trend
Probability
0.67%
Chance of exploitation in the next 30 days
Percentile
51%
Versus all other CVEs
30-day change
0.00 pp
From 0.67% on 19-09-2026
19-09-202619-10-2026
EPSS score0.67%
Known exploited
Compare KEV catalogsNot in any of the 3 tracked catalogs.
Public exploits
0 foundNo public exploits indexed.
Weaknesses
CWE · root cause- CWE-264Permissions, Privileges, and Access ControlsWeaknesses in this category are related to the management of permissions, privileges, and other security features that are used to perform access control.
- CWE-862Missing AuthorizationThe product does not perform an authorization check when an actor attempts to access a resource or perform an action.
Affected systems
Otrs2 products
- itsmconfigurationmanagement≥ 7.0.0, ≤ 7.0.24
- otrscisincustomerfrontend≥ 7.0.0, ≤ 7.0.15
Otrs ag2 products
- itsmconfigurationmanagement≥ 7.0.x, ≤ 7.0.24
- otrscisincustomerfrontend≥ 7.0.x, ≤ 7.0.15
2 vendors · 4 products