7.5

CVE-2024-13604: logoninc kb support – customer support ticket & helpdesk plugin, knowledge base plugin

CVSS: 7.5v3.1HighDeferred
Published 05-04-2025Last modified 08-04-2026
Open JSON

Vulnerability summary

CVE-2024-13604 is a high (CVSS 7.5) vulnerability in logoninc kb support – customer support ticket & helpdesk plugin, knowledge base plugin. EPSS estimates a 0.47% chance of exploitation in the next 30 days, higher than 39.9% of scored vulnerabilities.

Overall risk
30/100
0100
Medium · default modelHow is this calculated?
CVSS score
7.5/10
010
High · v3.1 (CVE.org)
EPSS score
0.47%
0%100%
Low · +0.01 pp in 30 days
KEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded

Timeline

  1. 05-04-2025
    PublishedVulnerability first disclosed.
  2. 08-04-2026
    Last modifiedVulnerability information updated.

Description

The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.

CVSS metrics

3 scores · 3 sources · 1 version

EPSS trend

Probability

0.47%

Chance of exploitation in the next 30 days

Percentile

40%

Versus all other CVEs

30-day change

+0.01 pp

From 0.47% on 21-09-2026

21-09-202621-10-2026
EPSS score
0.47%

Known exploited

Compare KEV catalogs

Not in any of the 3 tracked catalogs.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Logoninc1 product
Wordpress1 product
  • kb-support≤ 1.7.4

2 vendors · 2 products

References

4 links