CVE-2019-18179: debian debian_linux
Vulnerability summary
CVE-2019-18179 is a medium (CVSS 4.3) vulnerability in debian debian_linux. EPSS estimates a 1.59% chance of exploitation in the next 30 days, higher than 75.7% of scored vulnerabilities.
Not severe (CVSS 3.5, network access); no exploitation reported by the 5 checked sources
Source freshness unavailable
How is this decided?Advisory lineage
Upstream 0 · Downstream 4 · Related 3Timeline
- 06-01-2020PublishedVulnerability first disclosed.
- 05-08-2024Last modifiedVulnerability information updated.
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
CVSS metrics
7 scores · 4 sources · 3 versions- OSV · UbuntuEcosystem advisory · calculated4.3MediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- OSV · DebianEcosystem advisory · calculated4.3MediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- OSV · UbuntuEcosystem advisory · calculated3.5LowCVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
- NVDNIST3.5LowCVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
EPSS trend
Probability
1.59%
Chance of exploitation in the next 30 days
Percentile
76%
Versus all other CVEs
30-day change
Increase +0.02 pp
From 1.57% on 04-10-2026
Known exploited
Compare KEV catalogs
CISA KEVNot in the CISA KEV catalog.
ENISA CNWNot in the ENISA CNW catalog.
CIRCLNot in the CIRCL catalog.
Public exploits
0 foundNo public exploits indexed.
Weaknesses
CWE · root causeNo weakness data has been published for this record.
Affected systems
Known conditions: network-reachable, low-privilege account, user interaction (CVSS vector). Other conditions: not stated in public data.
Debian2 products
- otrs2< 6.0.24-1 | < 3.3.18-1+deb8u12
- debian_linuxEOL8.0
Opensuse2 products
- backports_sle15.0 | 15.0:sp1 | 15.0:sp2
- leapEOL15.1 | 15.2
Otrs1 product
- otrs≥ 5.0.0, ≤ 5.0.38 | ≥ 6.0.0, ≤ 6.0.23 | ≥ 7.0.0, ≤ 7.0.12
Ubuntu1 product
- otrs2All versions (No fix recorded)
4 vendors · 6 products
References
9 links- community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/REPORTPatchVendor Advisory
- lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlVendor AdvisoryMailing ListThird Party Advisory
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlVendor AdvisoryMailing ListThird Party Advisory
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlVendor AdvisoryMailing ListThird Party Advisory