6.5

CVE-2013-3551: otrs

CVSS: 6.5v3.1MediumModified
AliasesUBUNTU-CVE-2013-3551DEBIAN-CVE-2013-3551DSA-2696-1
Published 21-02-2020Last modified 06-08-2024
Open JSON

Vulnerability summary

CVE-2013-3551 is a medium (CVSS 6.5) vulnerability in otrs. EPSS estimates a 1.58% chance of exploitation in the next 30 days, higher than 75% of scored vulnerabilities.

Overall risk
26/100
0100
Medium · default modelHow is this calculated?
CVSS score
6.5/10
010
Medium · v3.1 (NVD)
EPSS score
1.58%
0%100%
Low · 0.00 pp in 30 days
KEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded

Advisory lineage

Upstream 0 · Downstream 2 · Related 1
MGASA-2013-0196OPENSUSE-SU-2024:10073-1

Timeline

  1. 21-02-2020
    PublishedVulnerability first disclosed.
  2. 06-08-2024
    Last modifiedVulnerability information updated.

Description

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

CVSS metrics

4 scores · 3 sources · 2 versions

EPSS trend

Probability

1.58%

Chance of exploitation in the next 30 days

Percentile

75%

Versus all other CVEs

30-day change

0.00 pp

From 1.58% on 18-09-2026

18-09-202618-10-2026
EPSS score
1.58%

Known exploited

Compare KEV catalogs

Not in any of the 3 tracked catalogs.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Otrs2 products
  • otrs≥ 3.0.0, < 3.0.20 | ≥ 3.1.0, < 3.1.16 | ≥ 3.2.0, < 3.2.7
  • otrs_itsm≥ 3.0.0, < 3.0.8 | ≥ 3.1.0, < 3.1.9 | ≥ 3.2.0, < 3.2.5
Debian1 product
  • otrs2< 3.2.7-1 | < 3.1.7+dfsg1-8+deb7u1
Ubuntu1 product
  • otrs2< 3.3.5-1

3 vendors · 4 products

References

5 links