CVE-2013-4717: otrs SQL Injection

Vulnerability summary

CVE-2013-4717 is a high (CVSS 8.8) SQL Injection vulnerability in otrs. EPSS estimates a 1.32% chance of exploitation in the next 30 days, higher than 70.4% of scored vulnerabilities.

Timeline

1. 09-08-2021
   PublishedVulnerability first disclosed.
2. 06-08-2024
   Last modifiedVulnerability information updated.

Description

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

• CWE-89Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')The product constructs all or part of an SQL command using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the intended SQL command when it is sent to a downstream component. Without sufficient removal or quoting of SQL syntax in user-controllable inputs, the generated SQL query can cause those inputs to be interpreted as SQL instead of ordinary user data.