5.3

CVE-2020-1777: otrs ag otrs

CVSS: 5.3v3.1MediumModified
Published 15-10-2020Last modified 17-09-2024
Open JSON

Vulnerability summary

CVE-2020-1777 is a medium (CVSS 5.3) vulnerability in otrs ag otrs. EPSS estimates a 0.84% chance of exploitation in the next 30 days, higher than 57.2% of scored vulnerabilities.

Overall risk
21/100
0100
Low · default modelHow is this calculated?
CVSS score
5.3/10
010
Medium · v3.1 (NVD)
EPSS score
0.84%
0%100%
Low · 0.00 pp in 30 days
KEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded

Timeline

  1. 15-10-2020
    PublishedVulnerability first disclosed.
  2. 17-09-2024
    Last modifiedVulnerability information updated.

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

CVSS metrics

3 scores · 2 sources · 2 versions

EPSS trend

Probability

0.84%

Chance of exploitation in the next 30 days

Percentile

57%

Versus all other CVEs

30-day change

0.00 pp

From 0.84% on 20-09-2026

20-09-202620-10-2026
EPSS score
0.84%

Known exploited

Compare KEV catalogs

Not in any of the 3 tracked catalogs.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Otrs1 product
  • otrs≥ 7.0.0, ≤ 7.0.21 | ≥ 8.0.0, ≤ 8.0.6
Otrs ag1 product
  • otrs≥ 7.0.x, ≤ 7.0.21 | ≥ 8.0.x, ≤ 8.0.6

2 vendors · 2 products

References

1 links