CVE-2019-12497

Advisory lineage Upstream: 0 Downstream: 7
Modified
Published: 17 Jun 2019, 00:00
Last modified:04 Aug 2024, 23:24

Vulnerability Summary

Overall Risk (default)
low
21/100
CVSS Score
5.3 MEDIUM
v3.1 (nvd)
EPSS Score
0.59% LOW
1% probability -0.10%
KEV
Not listed
Ransomware
No reports
Public exploits
None found
Dark Web
Not detected

Timeline

17 Jun 2019, 00:00
Published
Vulnerability first disclosed
04 Aug 2024, 23:24
Last Modified
Vulnerability information updated

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

CVSS Metrics

  • v3.1•MEDIUM•Score: 5.3CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
  • v2.0•MEDIUM•Score: 5AV:N/AC:L/Au:N/C:P/I:N/A:N

EPSS Trends

Current EPSS score: 0.59%• Percentile: 69%

Techniques & Countermeasures

  • CWE-200•Exposure of Sensitive Information to an Unauthorized Actor

    The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.

Affected Systems

  • debian•debian_linux

    8.0

  • otrs•otrs

    ≥ 5.0.0, ≤ 5.0.36 | ≥ 6.0.0, ≤ 6.0.19 | ≥ 7.0.0, ≤ 7.0.8

References (6)