CVE-2019-12497: debian debian_linux
Vulnerability summary
CVE-2019-12497 is a medium (CVSS 5.3) vulnerability in debian debian_linux. EPSS estimates a 1.80% chance of exploitation in the next 30 days, higher than 78.5% of scored vulnerabilities.
Not severe (CVSS 5.3, network access); no exploitation reported by the 5 checked sources
Source freshness unavailable
How is this decided?Advisory lineage
Upstream 0 · Downstream 5 · Related 3Timeline
- 17-06-2019PublishedVulnerability first disclosed.
- 04-08-2024Last modifiedVulnerability information updated.
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
CVSS metrics
4 scores · 3 sources · 2 versions- OSV · UbuntuEcosystem advisory · calculated5.3MediumCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
- OSV · DebianEcosystem advisory · calculated5.3MediumCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
EPSS trend
Probability
1.80%
Chance of exploitation in the next 30 days
Percentile
79%
Versus all other CVEs
30-day change
No change 0.00 pp
From 1.80% on 05-10-2026
Known exploited
Compare KEV catalogs
CISA KEVNot in the CISA KEV catalog.
ENISA CNWNot in the ENISA CNW catalog.
CIRCLNot in the CIRCL catalog.
Public exploits
0 foundNo public exploits indexed.
Weaknesses
CWE · root causeAffected systems
Known conditions: network-reachable, no authentication, no user interaction (CVSS vector). Other conditions: not stated in public data.
Debian2 products
- otrs2< 6.0.19-1
- debian_linuxEOL8.0
Otrs1 product
- otrs≥ 5.0.0, ≤ 5.0.36 | ≥ 6.0.0, ≤ 6.0.19 | ≥ 7.0.0, ≤ 7.0.8
Ubuntu1 product
- otrs2All versions (No fix recorded)
3 vendors · 4 products
References
10 links- community.otrs.com/category/security-advisories-en/Vendor Advisory
