CVE-2019-13457: otrs
Vulnerability summary
CVE-2019-13457 is a medium (CVSS 4.3) vulnerability in otrs. EPSS estimates a 0.91% chance of exploitation in the next 30 days, higher than 59.9% of scored vulnerabilities.
Not severe (CVSS 4.3, network access); no exploitation reported by the 5 checked sources
Source freshness unavailable
How is this decided?Advisory lineage
Upstream 0 · Downstream 3 · Related 3Timeline
- 10-03-2020PublishedVulnerability first disclosed.
- 04-08-2024Last modifiedVulnerability information updated.
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
CVSS metrics
6 scores · 3 sources · 3 versions- OSV · UbuntuEcosystem advisory · calculated4.3MediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- NVDNIST4.3MediumCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- OSV · UbuntuEcosystem advisory · calculated4.3MediumCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
EPSS trend
Probability
0.91%
Chance of exploitation in the next 30 days
Percentile
60%
Versus all other CVEs
30-day change
No change 0.00 pp
From 0.91% on 04-10-2026
Known exploited
Compare KEV catalogs
CISA KEVNot in the CISA KEV catalog.
ENISA CNWNot in the ENISA CNW catalog.
CIRCLNot in the CIRCL catalog.
Public exploits
0 foundNo public exploits indexed.
Weaknesses
CWE · root causeAffected systems
Known conditions: network-reachable, low-privilege account, no user interaction (CVSS vector). Other conditions: not stated in public data.
Otrs1 product
- otrs≥ 7.0.0, ≤ 7.0.8
Ubuntu1 product
- otrs2All versions (No fix recorded)
2 vendors · 2 products
References
7 links- lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlVendor AdvisoryX Refsource SUSEBroken Link
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlVendor AdvisoryX Refsource SUSEBroken Link
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlVendor AdvisoryX Refsource SUSEBroken Link