CVE-2019-13457

Advisory lineage Upstream: 0 Downstream: 4
Modified
Published: 10 Mar 2020, 17:16
Last modified:04 Aug 2024, 23:49

Vulnerability Summary

Overall Risk (default)
low
17/100
CVSS Score
4.3 MEDIUM
v3.0 (cve.org)
EPSS Score
0.44% LOW
0% probability 0.00%
KEV
Not listed
Ransomware
No reports
Public exploits
None found
Dark Web
Not detected

Timeline

10 Mar 2020, 17:16
Published
Vulnerability first disclosed
04 Aug 2024, 23:49
Last Modified
Vulnerability information updated

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

CVSS Metrics

  • v3.1•MEDIUM•Score: 4.3CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
  • v3.0•MEDIUM•Score: 4.3CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:N
  • v3.0•MEDIUM•Score: 4.3CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
  • v2.0•MEDIUM•Score: 4AV:N/AC:L/Au:S/C:P/I:N/A:N

EPSS Trends

Current EPSS score: 0.44%• Percentile: 64%

Techniques & Countermeasures

  • CWE-200•Exposure of Sensitive Information to an Unauthorized Actor

    The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.

Affected Systems

  • otrs•otrs

    ≥ 7.0.0, ≤ 7.0.8

References (5)