CVE-2019-16375: otrs
Vulnerability summary
CVE-2019-16375 is a medium (CVSS 5.4) vulnerability in otrs. EPSS estimates a 1.01% chance of exploitation in the next 30 days, higher than 63.1% of scored vulnerabilities.
Not severe (CVSS 5.4, network access); no exploitation reported by the 5 checked sources
Source freshness unavailable
How is this decided?Advisory lineage
Upstream 0 · Downstream 4 · Related 3Timeline
- 19-03-2020PublishedVulnerability first disclosed.
- 05-08-2024Last modifiedVulnerability information updated.
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
CVSS metrics
4 scores · 3 sources · 2 versions- OSV · UbuntuEcosystem advisory · calculated5.4MediumCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
- OSV · DebianEcosystem advisory · calculated5.4MediumCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
EPSS trend
Probability
1.01%
Chance of exploitation in the next 30 days
Percentile
63%
Versus all other CVEs
30-day change
No change 0.00 pp
From 1.01% on 04-10-2026
Known exploited
Compare KEV catalogs
CISA KEVNot in the CISA KEV catalog.
ENISA CNWNot in the ENISA CNW catalog.
CIRCLNot in the CIRCL catalog.
Public exploits
0 foundNo public exploits indexed.
Weaknesses
CWE · root causeAffected systems
Known conditions: network-reachable, low-privilege account, user interaction (CVSS vector). Other conditions: not stated in public data.
Debian1 product
- otrs2< 6.0.23-1
Otrs1 product
- otrs≥ 5.0.0, ≤ 5.0.37 | ≥ 6.0.0, ≤ 6.0.22 | ≥ 7.0.0, ≤ 7.0.11
Ubuntu1 product
- otrs2All versions (No fix recorded)
3 vendors · 3 products
References
12 links- community.otrs.com/category/security-advisories-en/Vendor Advisory
