CVE-2019-16375

Advisory lineage Upstream: 0 Downstream: 6
Modified
Published: 19 Mar 2020, 00:00
Last modified:05 Aug 2024, 01:17

Vulnerability Summary

Overall Risk (default)
low
22/100
CVSS Score
5.4 MEDIUM
v3.1 (nvd)
EPSS Score
0.65% LOW
1% probability 0.00%
KEV
Not listed
Ransomware
No reports
Public exploits
None found
Dark Web
Not detected

Timeline

19 Mar 2020, 00:00
Published
Vulnerability first disclosed
05 Aug 2024, 01:17
Last Modified
Vulnerability information updated

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

CVSS Metrics

  • v3.1•MEDIUM•Score: 5.4CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
  • v2.0•LOW•Score: 3.5AV:N/AC:M/Au:S/C:N/I:P/A:N

EPSS Trends

Current EPSS score: 0.65%• Percentile: 71%

Techniques & Countermeasures

  • CWE-79•Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

    The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users.

Affected Systems

  • otrs•otrs

    ≥ 5.0.0, ≤ 5.0.37 | ≥ 6.0.0, ≤ 6.0.22 | ≥ 7.0.0, ≤ 7.0.11

References (6)