6.5

CVE-2018-20800: otrs Improper Input Validation

CVSS: 6.5v3.0MediumModified
AliasesUBUNTU-CVE-2018-20800DEBIAN-CVE-2018-20800
Published 13-03-2019Last modified 17-09-2024
Open JSON

Vulnerability summary

CVE-2018-20800 is a medium (CVSS 6.5) Improper Input Validation vulnerability in otrs. EPSS estimates a 0.99% chance of exploitation in the next 30 days, higher than 61.9% of scored vulnerabilities.

Overall risk
26/100
0100
Medium · default modelHow is this calculated?
CVSS score
6.5/10
010
Medium · v3.0 (NVD)
EPSS score
0.99%
0%100%
Low · 0.00 pp in 30 days
KEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded

Timeline

  1. 13-03-2019
    PublishedVulnerability first disclosed.
  2. 17-09-2024
    Last modifiedVulnerability information updated.

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

CVSS metrics

4 scores · 3 sources · 2 versions

EPSS trend

Probability

0.99%

Chance of exploitation in the next 30 days

Percentile

62%

Versus all other CVEs

30-day change

0.00 pp

From 0.99% on 19-09-2026

19-09-202619-10-2026
EPSS score
0.99%

Known exploited

Compare KEV catalogs

Not in any of the 3 tracked catalogs.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Debian1 product
  • otrs2< 6.0.14-1
Otrs1 product
Ubuntu1 product
  • otrs2All versions (No fix recorded)

3 vendors · 3 products

References

5 links