5.4

CVE-2020-1771: otrs ag otrs Cross-site Scripting

CVSS: 5.4v3.1MediumModified
AliasesUBUNTU-CVE-2020-1771DEBIAN-CVE-2020-1771
Published 27-03-2020Last modified 17-09-2024
Open JSON

Vulnerability summary

CVE-2020-1771 is a medium (CVSS 5.4) Cross-site Scripting vulnerability in otrs ag otrs. EPSS estimates a 1.03% chance of exploitation in the next 30 days, higher than 63.2% of scored vulnerabilities.

Overall risk
22/100
0100
Low · default modelHow is this calculated?
CVSS score
5.4/10
010
Medium · v3.1 (NVD)
EPSS score
1.03%
0%100%
Low · 0.00 pp in 30 days
KEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded

Advisory lineage

Upstream 0 · Downstream 4 · Related 3
DLA-3551-1OPENSUSE-SU-2020:0551-1OPENSUSE-SU-2020:1475-1OPENSUSE-SU-2020:1509-1

Timeline

  1. 27-03-2020
    PublishedVulnerability first disclosed.
  2. 17-09-2024
    Last modifiedVulnerability information updated.

Description

Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

CVSS metrics

5 scores · 4 sources · 2 versions

EPSS trend

Probability

1.03%

Chance of exploitation in the next 30 days

Percentile

63%

Versus all other CVEs

30-day change

0.00 pp

From 1.03% on 19-09-2026

19-09-202619-10-2026
EPSS score
1.03%

Known exploited

Compare KEV catalogs

Not in any of the 3 tracked catalogs.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Otrs ag2 products
Debian1 product
  • otrs2< 6.0.27-1
Otrs1 product
  • otrs≥ 5.0.0, ≤ 5.0.41 | ≥ 6.0.0, ≤ 6.0.26 | ≥ 7.0.0, ≤ 7.0.15
Ubuntu1 product
  • otrs2All versions (No fix recorded)

4 vendors · 5 products

References

8 links