CVE-2020-1773: otrs ag otrs Insufficient Entropy
Vulnerability summary
CVE-2020-1773 is a high (CVSS 8.1) Insufficient Entropy vulnerability in otrs ag otrs. EPSS estimates a 1.46% chance of exploitation in the next 30 days, higher than 73.1% of scored vulnerabilities.
Advisory lineage
Upstream 0 · Downstream 4 · Related 3Timeline
- 27-03-2020PublishedVulnerability first disclosed.
- 16-09-2024Last modifiedVulnerability information updated.
Description
An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This issue affects ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS; 7.0.15 and prior versions.
CVSS metrics
5 scores · 4 sources · 2 versions- CVE.orgCNA7.3HighCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:NDiffers
- OSV · UbuntuEcosystem advisory · calculated8.1HighCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N
- OSV · DebianEcosystem advisory · calculated8.1HighCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N
EPSS trend
Probability
1.46%
Chance of exploitation in the next 30 days
Percentile
73%
Versus all other CVEs
30-day change
0.00 pp
From 1.46% on 20-09-2026
Known exploited
Compare KEV catalogsNot in any of the 3 tracked catalogs.
Public exploits
0 foundNo public exploits indexed.
Weaknesses
CWE · root causeAffected systems
Otrs ag2 products
- otrs7.0.15 and prior
- ((otrs)) community edition5.0.41 and prior | 6.0.26 and prior
Debian1 product
- otrs2< 6.0.27-1
Otrs1 product
- otrs≥ 5.0.0, ≤ 5.0.41 | ≥ 6.0.0, ≤ 6.0.26 | ≥ 7.0.0, ≤ 7.0.15
Ubuntu1 product
- otrs2All versions (No fix recorded)
4 vendors · 5 products