6.5

CVE-2021-21435: otrs ag otrs

CVSS: 6.5v3.1MediumModified
AliasesUBUNTU-CVE-2021-21435
Published 08-02-2021Last modified 16-09-2024
Open JSON

Vulnerability summary

CVE-2021-21435 is a medium (CVSS 6.5) vulnerability in otrs ag otrs. EPSS estimates a 1.27% chance of exploitation in the next 30 days, higher than 69.4% of scored vulnerabilities.

Overall risk
26/100
0100
Medium · default modelHow is this calculated?
CVSS score
6.5/10
010
Medium · v3.1 (NVD)
EPSS score
1.27%
0%100%
Low · 0.00 pp in 30 days
KEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded

Timeline

  1. 08-02-2021
    PublishedVulnerability first disclosed.
  2. 16-09-2024
    Last modifiedVulnerability information updated.

Description

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

CVSS metrics

4 scores · 3 sources · 2 versions

EPSS trend

Probability

1.27%

Chance of exploitation in the next 30 days

Percentile

69%

Versus all other CVEs

30-day change

0.00 pp

From 1.27% on 19-09-2026

19-09-202619-10-2026
EPSS score
1.27%

Known exploited

Compare KEV catalogs

Not in any of the 3 tracked catalogs.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Otrs1 product
  • otrs≥ 6.0.0, ≤ 6.0.30 | ≥ 7.0.0, ≤ 7.0.23 | ≥ 8.0.0, ≤ 8.0.10
Otrs ag1 product
  • otrs≥ 7.0.x, ≤ 7.0.23 | ≥ 8.0.x, ≤ 8.0.10
Ubuntu1 product
  • otrs2All versions (No fix recorded)

3 vendors · 3 products

References

3 links