4.3

CVE-2021-21443: otrs ag otrs

CVSS: 4.3v3.1MediumModified
AliasesUBUNTU-CVE-2021-21443DEBIAN-CVE-2021-21443
Published 26-07-2021Last modified 16-09-2024
Open JSON

Vulnerability summary

CVE-2021-21443 is a medium (CVSS 4.3) vulnerability in otrs ag otrs. EPSS estimates a 0.82% chance of exploitation in the next 30 days, higher than 56.3% of scored vulnerabilities.

Overall risk
17/100
0100
Low · default modelHow is this calculated?
CVSS score
4.3/10
010
Medium · v3.1 (NVD)
EPSS score
0.82%
0%100%
Low · 0.00 pp in 30 days
KEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded

Advisory lineage

Upstream 0 · Downstream 1
DLA-3551-1

Timeline

  1. 26-07-2021
    PublishedVulnerability first disclosed.
  2. 16-09-2024
    Last modifiedVulnerability information updated.

Description

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

CVSS metrics

5 scores · 4 sources · 2 versions

EPSS trend

Probability

0.82%

Chance of exploitation in the next 30 days

Percentile

56%

Versus all other CVEs

30-day change

0.00 pp

From 0.82% on 19-09-2026

19-09-202619-10-2026
EPSS score
0.82%

Known exploited

Compare KEV catalogs

Not in any of the 3 tracked catalogs.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Otrs ag2 products
Debian1 product
  • otrs2< 6.0.32-6
Otrs1 product
  • otrs≥ 6.0.0, ≤ 6.0.32 | ≥ 7.0.0, ≤ 7.0.27
Ubuntu1 product
  • otrs2All versions (No fix recorded)

4 vendors · 5 products

References

5 links