CVE-2021-36096: otrs ag otrs
CVSS: 5.2v3.1MediumModified
AliasesUBUNTU-CVE-2021-36096
Published 06-09-2021Last modified 16-09-2024
Vulnerability summary
CVE-2021-36096 is a medium (CVSS 5.2) vulnerability in otrs ag otrs. EPSS estimates a 0.45% chance of exploitation in the next 30 days, higher than 37.6% of scored vulnerabilities.
CVSS score
5.2/10
010
Medium · v3.1 (CVE.org)EPSS score
0.45%
0%100%
Low · 0.00 pp in 30 daysKEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded
Timeline
- 06-09-2021PublishedVulnerability first disclosed.
- 16-09-2024Last modifiedVulnerability information updated.
Description
Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.
CVSS metrics
4 scores · 3 sources · 2 versionsMedium 5.2Preferred score · CVE.org (CNA)
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:NSources3 sources · 4.9–5.2
- OSV · UbuntuEcosystem advisory · calculated4.9MediumCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:NDiffers
- NVDNIST4.9MediumCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:NDiffers
Medium 4.0Preferred score · NVD (NIST)
AV:N/AC:L/Au:S/C:P/I:N/A:NSourcesSingle source
EPSS trend
Probability
0.45%
Chance of exploitation in the next 30 days
Percentile
38%
Versus all other CVEs
30-day change
0.00 pp
From 0.45% on 19-09-2026
19-09-202619-10-2026
EPSS score0.45%
Known exploited
Compare KEV catalogsNot in any of the 3 tracked catalogs.
Public exploits
0 foundNo public exploits indexed.
Weaknesses
CWE · root cause- CWE-200Exposure of Sensitive Information to an Unauthorized ActorThe product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.
- CWE-312Cleartext Storage of Sensitive InformationThe product stores sensitive information in cleartext within a resource that might be accessible to another control sphere.
Affected systems
Otrs ag2 products
- otrs≥ 7.0.x, ≤ 7.0.28 | ≥ 8.0.x, ≤ 8.0.15
- ((otrs)) community edition≥ 6.0.1, < 6.0.x*
Otrs1 product
- otrs≥ 6.0.1 (No fix recorded) | ≥ 7.0.0, < 7.0.29 | ≥ 8.0.0, < 8.0.16
Ubuntu1 product
- otrs2All versions (No fix recorded)
3 vendors · 4 products