4.3

CVE-2021-36097: otrs ag otrs Incorrect Privilege Assignment

CVSS: 4.3v3.1MediumModified
Published 18-10-2021Last modified 16-09-2024
Open JSON

Vulnerability summary

CVE-2021-36097 is a medium (CVSS 4.3) Incorrect Privilege Assignment vulnerability in otrs ag otrs. EPSS estimates a 0.52% chance of exploitation in the next 30 days, higher than 43% of scored vulnerabilities.

Overall risk
17/100
0100
Low · default modelHow is this calculated?
CVSS score
4.3/10
010
Medium · v3.1 (NVD)
EPSS score
0.52%
0%100%
Low · 0.00 pp in 30 days
KEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded

Timeline

  1. 18-10-2021
    PublishedVulnerability first disclosed.
  2. 16-09-2024
    Last modifiedVulnerability information updated.

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

CVSS metrics

3 scores · 2 sources · 2 versions

EPSS trend

Probability

0.52%

Chance of exploitation in the next 30 days

Percentile

43%

Versus all other CVEs

30-day change

0.00 pp

From 0.52% on 18-09-2026

18-09-202618-10-2026
EPSS score
0.52%

Known exploited

Compare KEV catalogs

Not in any of the 3 tracked catalogs.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Otrs1 product
  • otrs≥ 8.0.0, ≤ 8.0.16
Otrs ag1 product
  • otrs≥ 8.0.x, ≤ 8.0.16

2 vendors · 2 products

References

1 links