CVE-2023-38060: otrs ag otrs Improper Input Validation
Vulnerability summary
CVE-2023-38060 is a high (CVSS 8.8) Improper Input Validation vulnerability in otrs ag otrs. EPSS estimates a 0.68% chance of exploitation in the next 30 days, higher than 51.9% of scored vulnerabilities.
Advisory lineage
Upstream 0 · Downstream 1Timeline
- 24-07-2023PublishedVulnerability first disclosed.
- 13-02-2025Last modifiedVulnerability information updated.
Description
Improper Input Validation vulnerability in the ContentType parameter for attachments on TicketCreate or TicketUpdate operations of the OTRS Generic Interface modules allows any authenticated attacker to to perform an host header injection for the ContentType header of the attachment. This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
CVSS metrics
4 scores · 4 sources · 1 version- CVE.orgCNA6.3MediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:LDiffers
- OSV · UbuntuEcosystem advisory · calculated8.8HighCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
- OSV · DebianEcosystem advisory · calculated8.8HighCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
EPSS trend
Probability
0.68%
Chance of exploitation in the next 30 days
Percentile
52%
Versus all other CVEs
30-day change
0.00 pp
From 0.68% on 22-09-2026
Known exploited
Compare KEV catalogsNot in any of the 3 tracked catalogs.
Public exploits
0 foundNo public exploits indexed.
Weaknesses
CWE · root cause- CWE-20Improper Input ValidationThe product receives input or data, but it does not validate or incorrectly validates that the input has the properties that are required to process the data safely and correctly.
- CWE-74Improper Neutralization of Special Elements in Output Used by a Downstream Component ('Injection')The product constructs all or part of a command, data structure, or record using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify how it is parsed or interpreted when it is sent to a downstream component.
Affected systems
Otrs ag2 products
- otrs≥ 7.0.x, < 7.0.45 | ≥ 8.0.x, < 8.0.35
- ((otrs)) community edition≥ 6.0.1, ≤ 6.0.34
Ubuntu2 products
- otrs2All versions (No fix recorded)
- znunyAll versions (No fix recorded)
Debian1 product
- znunyAll versions (No fix recorded) | < 6.5.3-1
Otrs1 product
- otrs≥ 6.0.1, ≤ 6.0.34 | ≥ 7.0.0, < 7.0.45 | ≥ 8.0.0, < 8.0.35
4 vendors · 6 products
