CVE-2024-23790: otrs ag otrs Improper Input Validation
CVSS: 9.8v3.1CriticalModified
AliasesUBUNTU-CVE-2024-23790
Published 29-01-2024Last modified 17-06-2025
Vulnerability summary
CVE-2024-23790 is a critical (CVSS 9.8) Improper Input Validation vulnerability in otrs ag otrs. EPSS estimates a 0.25% chance of exploitation in the next 30 days, higher than 15.8% of scored vulnerabilities.
CVSS score
9.8/10
010
Critical · v3.1 (NVD)EPSS score
0.25%
0%100%
Low · 0.00 pp in 30 daysKEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded
Timeline
- 29-01-2024PublishedVulnerability first disclosed.
- 17-06-2025Last modifiedVulnerability information updated.
Description
Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to missing check of filetypes. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023 through 2023.1.1.
CVSS metrics
3 scores · 3 sources · 1 versionCritical 9.8Preferred score · NVD (NIST)
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:HSources3 sources · 3.5–9.8
- CVE.orgCNA3.5LowCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:NDiffers
- OSV · UbuntuEcosystem advisory · calculated9.8CriticalCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
EPSS trend
Probability
0.25%
Chance of exploitation in the next 30 days
Percentile
16%
Versus all other CVEs
30-day change
0.00 pp
From 0.25% on 20-09-2026
20-09-202620-10-2026
EPSS score0.25%
Known exploited
Compare KEV catalogsNot in any of the 3 tracked catalogs.
Public exploits
0 foundNo public exploits indexed.
Weaknesses
CWE · root cause- CWE-20Improper Input ValidationThe product receives input or data, but it does not validate or incorrectly validates that the input has the properties that are required to process the data safely and correctly.
- CWE-354Improper Validation of Integrity Check ValueThe product does not validate or incorrectly validates the integrity check values or "checksums" of a message. This may prevent it from detecting if the data has been modified or corrupted in transmission.
Affected systems
Ubuntu2 products
- otrs2All versions (No fix recorded)
- znunyAll versions (No fix recorded)
Otrs1 product
- otrs≥ 7.0.0, < 7.0.49 | ≥ 8.0.0, < 2024.1.1
Otrs ag1 product
- otrs≥ 8.0.x, ≤ 8.0.37 | ≥ 2023, ≤ 2023.1.1 | ≥ 7.0.x, ≤ 7.0.48
3 vendors · 4 products