7.5

CVE-2024-23794: otrs ag otrs Incorrect Privilege Assignment

CVSS: 7.5v3.1HighModified
Published 15-07-2024Last modified 01-08-2024
Open JSON

Vulnerability summary

CVE-2024-23794 is a high (CVSS 7.5) Incorrect Privilege Assignment vulnerability in otrs ag otrs. EPSS estimates a 0.27% chance of exploitation in the next 30 days, higher than 18.1% of scored vulnerabilities.

Overall risk
30/100
0100
Medium · default modelHow is this calculated?
CVSS score
7.5/10
010
High · v3.1 (NVD)
EPSS score
0.27%
0%100%
Low · 0.00 pp in 30 days
KEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded

Timeline

  1. 15-07-2024
    PublishedVulnerability first disclosed.
  2. 01-08-2024
    Last modifiedVulnerability information updated.

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x

CVSS metrics

2 scores · 2 sources · 1 version

EPSS trend

Probability

0.27%

Chance of exploitation in the next 30 days

Percentile

18%

Versus all other CVEs

30-day change

0.00 pp

From 0.27% on 21-09-2026

21-09-202621-10-2026
EPSS score
0.27%

Known exploited

Compare KEV catalogs

Not in any of the 3 tracked catalogs.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Otrs1 product
  • otrs≥ 8.0.0, < 2024.5.2
Otrs ag1 product
  • otrs≥ 8.0.0, < 8.1.0 | ≥ 2023.0, < 2024.0 | ≥ 2024.x, ≤ 2024.4.x

2 vendors · 2 products

References

1 links