CVE-2024-43442: otrs ag otrs Improper Filtering of Special Elements
Vulnerability summary
CVE-2024-43442 is a medium (CVSS 4.9) Improper Filtering of Special Elements vulnerability in otrs ag otrs. EPSS estimates a 0.40% chance of exploitation in the next 30 days, higher than 33.2% of scored vulnerabilities.
Timeline
- 26-08-2024PublishedVulnerability first disclosed.
- 26-08-2024Last modifiedVulnerability information updated.
Description
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in OTRS (System Configuration modules) and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the System Configuration targeting other admins. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
CVSS metrics
3 scores · 3 sources · 1 version- OSV · UbuntuEcosystem advisory · calculated4.9MediumCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N
- NVDNIST4.9MediumCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N
EPSS trend
Probability
0.40%
Chance of exploitation in the next 30 days
Percentile
33%
Versus all other CVEs
30-day change
0.00 pp
From 0.40% on 21-09-2026
Known exploited
Compare KEV catalogsNot in any of the 3 tracked catalogs.
Public exploits
0 foundNo public exploits indexed.
Weaknesses
CWE · root cause- CWE-790Improper Filtering of Special ElementsThe product receives data from an upstream component, but does not filter or incorrectly filters special elements before sending it to a downstream component.
- CWE-79Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users.
Affected systems
Otrs ag2 products
- otrs≥ 7.0.x, ≤ 7.0.50 | ≥ 8.0.0, < 8.1.0 | ≥ 2023.0, < 2024.0 | ≥ 2024.x, ≤ 2024.5.x
- ((otrs)) community edition≥ 6.0.0, < 6.1.0
Ubuntu1 product
- znunyAll versions (No fix recorded)
2 vendors · 3 products