5.7

CVE-2024-6540: otrs ag otrs Improper Filtering of Special Elements

CVSS: 5.7v3.1MediumModified
Published 15-07-2024Last modified 01-08-2024
Open JSON

Vulnerability summary

CVE-2024-6540 is a medium (CVSS 5.7) Improper Filtering of Special Elements vulnerability in otrs ag otrs. EPSS estimates a 0.39% chance of exploitation in the next 30 days, higher than 31% of scored vulnerabilities.

Overall risk
23/100
0100
Low · default modelHow is this calculated?
CVSS score
5.7/10
010
Medium · v3.1 (CVE.org)
EPSS score
0.39%
0%100%
Low · 0.00 pp in 30 days
KEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded

Timeline

  1. 15-07-2024
    PublishedVulnerability first disclosed.
  2. 01-08-2024
    Last modifiedVulnerability information updated.

Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

CVSS metrics

2 scores · 2 sources · 1 version

EPSS trend

Probability

0.39%

Chance of exploitation in the next 30 days

Percentile

31%

Versus all other CVEs

30-day change

0.00 pp

From 0.39% on 20-09-2026

20-09-202620-10-2026
EPSS score
0.39%

Known exploited

Compare KEV catalogs

Not in any of the 3 tracked catalogs.

Public exploits

0 found

No public exploits indexed.

Weaknesses

CWE · root cause

Affected systems

Otrs1 product
  • otrs≥ 8.0.0, < 2024.5.2
Otrs ag1 product
  • otrs≥ 8.0.0, < 8.1.0 | ≥ 2023.0, < 2024.0 | ≥ 2024.x, ≤ 2024.4.x

2 vendors · 2 products

References

1 links