CVE-2026-48210: otrs ag otrs
CVSS: 5.7v3.1MediumAnalyzed
Published 31-05-2026Last modified 01-06-2026
Vulnerability summary
CVE-2026-48210 is a medium (CVSS 5.7) vulnerability in otrs ag otrs. EPSS estimates a 0.31% chance of exploitation in the next 30 days, higher than 22.2% of scored vulnerabilities.
CVSS score
5.7/10
010
Medium · v3.1 (CVE.org)EPSS score
0.31%
0%100%
Low · +0.06 pp in 30 daysKEVNot listedIn no KEV catalog
RansomwareNone recordedNo known use recorded
Public exploits0No public exploits recorded
Timeline
- 31-05-2026PublishedVulnerability first disclosed.
- 01-06-2026Last modifiedVulnerability information updated.
Description
An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1
CVSS metrics
2 scores · 2 sources · 1 versionMedium 5.7Preferred score · CVE.org (CNA)
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:NSourcesAll 2 agree
- NVDNIST5.7MediumCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
EPSS trend
Probability
0.31%
Chance of exploitation in the next 30 days
Percentile
22%
Versus all other CVEs
30-day change
+0.06 pp
From 0.25% on 22-09-2026
22-09-202622-10-2026
EPSS score0.31%
Known exploited
Compare KEV catalogsNot in any of the 3 tracked catalogs.
Public exploits
0 foundNo public exploits indexed.
Weaknesses
CWE · root cause- CWE-200Exposure of Sensitive Information to an Unauthorized ActorThe product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.
- CWE-269Improper Privilege ManagementThe product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.
Affected systems
2 vendors · 2 products